COVID-19 Customer Update

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Roof Centre

March 18, 2020

 
Dear Roof Centre Customers,
 

The safety of our employees, customers, and vendors is our top priority as we remain dedicated to servicing your business. We are open and fully operational at this time. We wanted to share our organizational actions & response to the COVID-19 situation, and its impact on our operations.

Roof Centre has been reinforcing the directives & guidance of various levels of government by taking the following actions:

  • Continuous cleaning and sanitation of branches
  • Practicing mandatory hand hygiene and social distancing
  • Restricting air travel throughout our operations
  • Limiting branch personnel to essential staff only
  • Restricting all non-customers from visiting Roof Centre Locations
  • Halting all plant tours, training sessions, and vendor meetings
  • Taking operational steps to minimize face to face interactions

Our locations remain open for business and ready to serve our customers. Here are some additional precautionary options available to you:

  • Call-in or email orders ahead of time. This will help our team have what you need staged and ready before you arrive. Upon arrival, give us a call and we will load your vehicle
  • Feel free to call from your vehicle in our yard to place your order, and our team will process the order over the phone and bring it to your vehicle where possible
  • Take advantage of our delivery services to save a trip to your local branch
  • Pay your invoices online through your financial institution websites via bill Payee and communicate with the branch. Our team is happy to help you navigate this option

If our situation should be altered by something occurring during this quickly evolving situation, we will continue to keep you posted. In the meantime, thank you for your continued support of Roof Centre, and we look forward to continuing to serve you throughout these challenging times and beyond.

 

Sincerely,

 

Ariel Koschitzky
General Manager

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