COVID-19 Customer Update

COVID-19 Customer Update
COVID-19 Customer Update

COVID-19 Customer Update


March 18, 2020

Dear Roofmart Customers,

The safety of our employees, customers, and vendors is our top priority as we remain dedicated to servicing your business. We are open and fully operational at this time. We wanted to share our organizational actions & response to the COVID-19 situation, and its impact on our operations.

Roofmart has been reinforcing the directives & guidance of various levels of government by taking the following actions:

  • Continuous cleaning and sanitation of branches
  • Practicing mandatory hand hygiene and social distancing
  • Restricting air travel throughout our operations
  • Limiting branch personnel to essential staff only
  • Restricting all non-customers from visiting Roofmart Locations
  • Halting all plant tours, Roofmart University training sessions, and vendor meetings
  • Taking operational steps to minimize face to face interactions

Our locations remain open for business and ready to serve our customers. Here are some additional precautionary options available to you:

  • Call-in or email orders ahead of time. This will help our team have what you need staged and ready before you arrive. Upon arrival, give us a call and we will load your vehicle
  • Feel free to call from your vehicle in our yard to place your order, and our team will process the order over the phone and bring it to your vehicle where possible
  • Take advantage of our delivery services to save a trip to your local branch
  • Pay your invoices online through your financial institution websites via bill Payee and communicate with the branch. Our team is happy to help you navigate this option
  • For those of you that utilize our online platform, you can continue to submit orders and review your account online

If our situation should be altered by something occurring during this quickly evolving situation, we will continue to keep you posted. In the meantime, thank you for your continued support of Roofmart, and we look forward to continuing to serve you throughout these challenging times and beyond.

Sincerely,Ariel Koschitzky
General Manager
Trevor Armstrong
General Manager